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It allows me to get information on potential clients from various sources, Blog | With the Customer Interaction Center from Interactive Intelligence, you deliver an exceptional experience to every customer you serve. Interactive Intelligence – Interactions UK – an exclusive, inspirational one day event at London’s most iconic landmark: the Shard. INTERACTIVE INTELLIGENCE AUSTRALIA PTY LTD (ACN# 093 451 953 A.C.N 093451953 / ABN# 97 093 451 953 A.B.N 97093451953) is a Proprietary (other) company from NSW, 2060 - Order a Credit Report from Information Brokers today to see the full credit profile of INTERACTIVE INTELLIGENCE AUSTRALIA PTY LTD. Adapt uses cookies to enhance your experience and help us better understand how you use our website. Our Data We deliver Cloud Managed Services, Data Centre, Business Continuity and Hardware Maintenance for organisations of all sizes. How can we help? © 2020 All Rights Reserved. Search for other Computer Software Publishers & Developers in Indianapolis on The Real Yellow Pages®. PureCloud is a contact center as a service (CCaaS) cloud platform that manages customer communication with comprehensive features. Interactive Intelligence Inc. Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation. Choose business IT software and services with confidence. Interactive Intelligence provides the most innovative contact center and IP telephony products and services available today. Terms of Use | Interactive Intelligence is headquartered in. Contact Phone Number is : +1 317-872-3000 and Address is 7601 Interactive Way, Indianapolis, 46278, United States Interactive Intelligence, Inc. is a software company that provides contact center, unified communications, business process automation and services for organizations globally. Don't have an account or not sure? Contact center features: Multichannel routing, IVR, speech recognition, outbound dialing & real-time speech analysis. The company's core product offering was the Interaction Center Platform, which centralized multi-channel business interactions and business processes. The company's unified IP communications solutions, which can be deployed on-premise or via the cloud, include vertical-specific applications for insurance and collections. Blog [10], In October 2010, the company acquired Latitude Software, a debt collection software and services provider, for $14 million in cash. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS About By 1997, the company was the first to market an all-in-one customer engagement software suite. SLI Technologies Inc. What is Interactive Intelligence's official website? For a Master of Science in Computer Science, Specialization in Interactive Intelligence (15 hours), students must select from the following: *The following is a complete look at the courses that may be selected to fulfill the Interactive Intelligence specialization, regardless of campus; only courses listed with bold titles are offered through the online program. In December 2016, the company was acquired by Genesys for $1.4 billion and its products were integrated into the PureCloud, PureConnect and PureEngage customer engagement platforms.[2][3][4]. This platform could be delivered as either a premises or hosted cloud computing offering. The vendor also offers UC technology and niche products within the contact center space. [30], "Interactive Intelligence: Transforming the Way Organizations Engage the World", "Interactive Intelligence PureCloud Collaboration Platform Launches", "Pure met à jour son application Pure Connect pour iOS et Android", "Genesys und Interactive Intelligence auf der CCW 2017", "Interactive Intelligence Customer Interaction Center", "Interactive Intelligence makes brilliant debut", "INTERACTIVE INTELLIGENCE INC (ININ) IPO", "Crunchbase: INTERACTIVE INTELLIGENCE INC", "Interactive Intelligence Offers Alternative To SaaS Point Solution Headaches", "Interactive Intelligence Acquires AcroSoft Corp", "Interactive Intelligence Acquires Latitude Software", "Interactive Intelligence Buys Latitude Software For $14 Million In Cash", "Interactive Intelligence Acquires Agori Communications", "Interactive Intelligence Acquires CallTime Solutions", "Interactive Intelligence Acquires Bay Bridge Decision Technologies", "Nasdaq-listed Interactive Intelligence buys Customer360", "Hyland Software buys AcroSoft from Interactive Intelligence", "Genesys to Buy Interactive Intelligence in $1.4 Billion Deal", "Call-Center Software Providers Genesys, Interactive Intelligence to Merge", "Interactive Intelligence sold for $1.4B", "Genesys Completes Acquisition of Interactive Intelligence to Create World's Leading Omnichannel Customer Experience Solutions Company", "Interactive Intelligence creates charitable foundation", "Interactive Intelligence Foundation to Host Dinner-Auction Gala Fundraiser in Support of At-Risk Youth", "Contact Center Customers Rank Interactive Intelligence First in Unified Communications", "Interactive Intelligence Receives Frost & Sullivan's North American Cloud Customer Contact Center Applications Growth Excellence Leadership Award", "Magic Quadrant for Contact Center Infrastructure, Worldwide", "Interactive Intelligence Named among World's Top 500 Software and Service Providers", "Forbes: America's 100 Best Small Companies", "CEO PERSPECTIVE: Defining tech's many facets", https://en.wikipedia.org/w/index.php?title=Interactive_Intelligence&oldid=984892307, Defunct telecommunications companies of the United States, Creative Commons Attribution-ShareAlike License, This page was last edited on 22 October 2020, at 18:44. Complete the form and we'll be in touch right away. The contact center's migration from efficiency to effectiveness: understanding industry and business Dynamics as well as technology is key. With a host of experts in the field of customer experience and engagement we bring you a full agenda with food for thought, insights and best practice examples. Integrations and apps. Interactive Intelligence CaaS offers two cloud contact center products, one for mid to large business and one for small businesses. Engage [2] PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite. By embedding Lync into the Interactive Intelligence contact center agent desktop, it can take full advantage of Lync's ability to provide presence status information of workers throughout the enterprise. Run your contact center with software that makes great customer experience easy. The Company was founded by Dr. Donald E. Brown in year 1994. Get Interactive Intelligence company's verified contact number +1*****555, web address, revenue, total contacts 791, industry Software & Internet and location at Adapt.io [22], In 2010, the company formed Interactive Intelligence Foundation, a nonprofit organization focused on assisting at-risk students. P.O. [19][20][21] The acquisition was completed in December 2016 and all of the company's products and services were integrated with those of Genesys. What is Interactive Intelligence's industry? Genesys® powers 25 billion of the world’s best customer experiences each year. Products [15], In April 2014, the company acquired OrgSpan, a software development company focused on social and business communication. FREMONT, CA: Interactive Intelligence Group, provider of software and services designed to improve the customer experience, is now offering its contact center and dialer software with the new CallScripter application.. Interactive Intelligence releases enhanced multisite call routing software. Craft a custom call center with apps and integrations. [5] The company had partnerships with Hewlett-Packard, IBM, Microsoft, Polycom, and Salesforce.com. Genesys acquired Interactive Intelligence in December 2016. search Toggle navigation. Solutions [24], The company was recognized as a "market leader" by industry analyst firms such as Datamonitor,[25] Frost & Sullivan,[26] and Gartner. In 1995, Brown became the President and chief executive officer of the company. Interactive Intelligence has been named a Leader in the Gartner Magic Quadrant for Contact Centre Infrastructure for the eighth time.… - Case Study , - Cloud , - Industry News 14 September 2016 PropertyGuys Deploy Interactive Intelligence Cloud Solution Scholarship Program Sign In REQUEST DEMO, Director of Product Development, Information Technology Manager, Manager, Development Group, I like the chrome extension. The foundation raised funds to promote technology education for youth in Indiana and outside the United States. Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation. Genesys developed a customer experience platform portfolio from Interactive Intelligence technology. Interactive Intelligence's official website is. [17], In May 2016, the company sold Acrosoft to Hyland Software. Box 5031, 2600 GA Delft, The Netherlands. By continuing to browse or closing this banner, you indicate your agreement. [11][12], In March 2011, the company acquired Agori Communications, a German-based reseller of its multichannel contact center solutions. Compare verified reviews from the IT community of Interactive Intelligence in Contact Center Infrastructure. Solutions that are modular in nature, built with proven, award-winning products that push the edge of technology to deliver a truly best-of-class offering. SAN FRANCISCO, Dec. 2, 2016 /PRNewswire/ — Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has completed its previously announced acquisition of Interactive Intelligence. Power your contact center with Genesys AI for personalized experiences at scale. Prospector Enter your corporate address and we'll get you set up. Marketing If you receive your Genesys solutions through a partner, please contact your … [6][7][8], In 2007, the company developed and cloud computing solutions for contact centers. Interactive Intelligence offers contact centers several choices of deployment models, including a premise-based solution, a cloud-based solution, termed “communications-as-a-service” (CaaS), or a managed service. Get reviews, hours, directions, coupons and more for Interactive Intelligence at 7601 Interactive Way, Indianapolis, IN 46278. Complete the form and we'll be in touch right away. Team How can we help? Since it is a novel way of combining existing concepts, now is the best time to get involved in the movement! Enterprise Through powerful analytics, we transform data into intelligence, in a fast and efficient manner, so that our clients can spend time on what matters most – running their organizations with confidence. How many employees are working at Interactive Intelligence? Privacy | Interactive Intelligence has focused on an on-premises contact center product, but has recently pushed its PureCloud product suite, which includes a cloud contact center. These include the short-term success of PureCloud, the company’s financial performance, the importance of customer support and dealing with change. With a host of experts in the field of customer experience and engagement we bring you a full agenda with food for thought, insights and best practice examples. Genesys® powers 25 billion of the world’s best customer experiences each year. As the leading cloud contact center provider, we are creating tomorrow’s contact center today with innovative call center technology and a commitment to outstanding service. Seth Potter ICR, Inc. seth.potter@icrinc.com 646.277.1230 Christine Holley Interactive Intelligence, Senior Director, Market Communications christine.holley@inin.com 317.715.8220 [3] PureEngage is an omnichannel customer engagement for large organizations.[4]. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS Box 5031, 2600 GA Delft, The Netherlands. Messaging. Interactive Intelligence Group (Nasdaq: ININ) is a global provider of contact centre automation, unified communications and business process automation software and services. Careers Interactive Intelligence upgrades intelligent multisite routing software. Interactive Intelligence Advances Cloud-Based Contact Center [14], In August 2012, the company acquired Bay Bridge Decision Technologies, a developer of capacity planning and strategic analysis technology. Sli Technologies Inc. What is Interactive Intelligence and Microsoft are working together to provide companies solutions. In Indianapolis on the Real Yellow Pages® Continuity and Hardware Maintenance for organisations all..., integrates customer engagement for large organizations. [ 4 ] business Interactions and business communication 2600 Delft! Directions, coupons and more for Interactive Intelligence and Microsoft are working together to provide companies solutions. Acquisition of the world ’ s best customer interactive intelligence address each year with Software that makes great experience... Engagement for large organizations. [ 4 ] AcroSoft to Hyland Software the world ’ best. 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